Payment by bank cards is carried out through JSC 'ALFA-BANK'.

We accept for payment VISA, MasterCard, MIR cards.

The service of payment via the Internet is carried out following the Rules of the international payment systems Visa, MasterCard, and Payment system MIR. The payment is carried out on the principles of confidentiality and security of the payment. We use the most modern methods of verification, encryption, and data transmission over closed communication channels to achieve this. Bank card data is entered on the secure payment page of JSC 'ALFA-BANK'.

On the page for entering bank card data, you will need to enter bank card details: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All necessary data you will find on the bank card itself. The three-digit security code is the three digits on the back of the card.

Then you will be redirected to the page of your Bank to enter the security code. It will be sent to you via SMS. If you haven't received it, then please, contact the Bank that issued your card.

Cases of refusal to make a payment:

• the bank card is not intended for making payments via the Internet. You can find out about this by contacting your Bank;
• there are not enough funds to pay on the bank card. You can find out more about the availability of funds on a bank card by contacting the Bank that issued the bank card;
• bank card details were entered incorrectly;
• the bank card has expired. The validity period of the card is usually indicated on the face of the bank card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the Bank that issued the bank card;

To find out more information about payment with a bank card and other issues related to the operation of the site, you can contact by phone: +7 (499) 401-18-31.

The personal information you provide (name, address, telephone, e-mail, bank card number) is confidential and should not be disclosed. Your credit card details will only be transmitted encrypted. The information does not remain on our web server.

When paying with cards, cash refunds are not allowed. The rules of international payment systems govern the refund procedure.

The procedure for returning products is regulated by Article 26.1 of the Federal Law 'On Protection of Consumer Rights'.

• The consumer has the right to refuse the products at any time before the transfer.
• Return of products of proper quality if the specified product was not in use, its external presentation, consumer properties, and packaging, as well as a document confirming the fact and conditions of purchase of the specified product within the period specified in clause 4 of Art. 26.1 of the Law 'On Protection of Consumer Rights'.
• If the Consumer applies for the return of the products, the Seller returns the money paid for the products upon the return of the products to the Seller.
• The addresses of the Seller's stores where the products can be returned are published on the Sites.
• The Seller carries out the return of the money paid for the products to the Consumer at the time of registration of the return of the products, but in any case, no later than 10 (ten) calendar days from the date of return of the products in the same way as the payment for the product was made.
• If there is a non-food product of inadequate quality, the Consumer has the right, at his own discretion, to demand from the Seller:
  • replacement of the product for a similar product of proper quality;
  • replacement of other products for a similar product with recalculation of the purchase price;
  • return of the product with compensation for it of funds in accordance with the procedure established by the Law of the Russian Federation 'On Protection of Consumer Rights'.
• When returning the money paid for the product, the Consumer, at the request of the Seller and at his expense, must return the received products of inadequate quality.
• The amount of money to be returned to the Consumer, when he returns a product of inadequate quality, also includes the cost of delivery of a low-quality product if the Consumer paid for the delivery of the low-quality product.
• The return of low-quality products is carried out within the time frame and in the order provided for by the Law of 07.02.1992 No. 2300-1 'On Protection of Consumer Rights'.

The sale of products takes place remotely. The transfer of the products to the ownership of the Consumer is carried out both by delivery and by self-pickup of the products. The Consumer can choose the option that suits him. The terms and cost of delivery are discussed between the Seller and the Consumer after placing the order. The Customer can find out more information about the additional options via telephone.